FAQ

Q. How do I pay for an item I have purchased from POSDATA?
A. There is no need to contact POSDATA to arrange payment unless you wish to setup payment terms.  Even a better way is to click on the Paypal button found at the top of your shopping cart. This button will take you to our secure checkout page where you can pay by AMEX, Visa, Mastercard, or Discover Card via your Paypal account.  Please email us at kycs@POSDATA.com if you have any questions.

Q. How long do I have to pay for an item?
A. You will need to pay for your itme at the time of purchase.

Q. What credit cards does POSDATA accept?
A. POSDATA gladly accepts VISA, Mastercard, Discover, and American Express credit cards via Paypal. 

Q. Can I get a printed receipt for my credit card payment?
A. Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. POSDATA also sends this same information to you automatically, via e-mail.

Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out within one to two business days.

Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.

Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Sorry, but at this time we are unable to accommodate this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we must ship items individually.

Q. How do you calculate shipping costs?
A.  Most of the shipping cost you are noticing actually comes from the expense of high quality packing, advanced audit testing, and rigorous quality control.

Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in a state that POSDATA conducts business.

Q. How long will it take for my item to reach me?
A. We ship your purchase within one to two business days after you have checked-out. Standard shipping is UPS Ground delivery, which typically takes between 7 to 10 days to arrive. We send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate or contact kycst@POSDATA.com

Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email kycs@POSDATA.com    We will respond to your claim on the following business day to resolve the matter.

Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to P.O. Boxes at this time.

Q. I live outside of the U.S. What about international shipping?
A. Sorry, we are unable to ship to addresses outside the 50 USA states at this time.

Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Sorry, we are unable to ship to APO or FPO addresses at this time.

Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.

Q. What are your shipping options?
A. For most of our items, we provide three shipping options to meet your needs. During Checkout, you can select UPS Ground, UPS 2-Day, and UPS Overnight. 

Q. Is the information you collect secure?
A. We want our customers to feel secure when ordering merchandise over the Internet and paying through our checkout service. We utilize Paypal which uses a technology called Secure Socket Layer (SSL), which creates a "secured" shopping mode to encrypt all sensitive information before it's sent over the Internet.

Q. What does 'Refurbished' really mean?
A. The quality Refurbished products you'll find at POSDATA come to us for a variety of reasons. Some are discontinued products in perfect working condition, others are excess new products - surplus units that are still new. We also sell demo units, products with cosmetic blemishes, duplicate orders, canceled orders and systems that have been returned because they didn't meet a customer's specific needs.